Privacy Policy

1. About us

Jon the Beekeeper is a trading name of JB Creative Marketing Limited, a company registered in England and Wales under company number 15872385.

Registered office: Rackham House, School Lane, Heckingham, Norwich, England, NR14 6SL.

Email: hello@jonthebeekeeper.co.uk

JB Creative Marketing Limited is the controller responsible for the personal information described in this policy.

2. Information we collect

We may collect the following information when you use our website, place an order or contact us:

your name;
billing and delivery addresses;
email address and telephone number;
account login details;
order, payment and delivery information;
messages and information submitted through contact forms;
newsletter preferences;
product reviews, blog comments and other content you submit;
your IP address, browser, device and website usage information; and
cookie and consent preferences.

We only ask for information that is reasonably necessary for the relevant purpose.

3. How we use your information

We use personal information to:

process and deliver orders;
take payment and issue refunds;
provide customer accounts;
respond to questions and customer service requests;
manage collections, returns and complaints;
send newsletters where you have agreed to receive them;
publish and moderate product reviews and blog comments;
prevent fraud, spam and misuse of the website;
protect the security of the website and our customers;
understand how the website is used and improve it;
measure advertising where you have allowed the relevant cookies; and
meet our accounting, tax and legal responsibilities.

We do not sell your personal information.

4. Our lawful bases

UK data protection law requires us to have a lawful basis for using personal information.

We generally rely on the following bases:

Contract

We use your information where it is necessary to process an order, take payment, arrange delivery or collection, provide an account, or deal with a return or refund.

Legal obligation

We keep certain transaction and accounting records where required by tax, company and consumer law.

Consent

We rely on your consent for email newsletters and for non-essential cookies or tracking technologies where consent is required.

You can withdraw your consent at any time. Withdrawing consent does not affect processing that took place before it was withdrawn.

Legitimate interests

We may use information where it is reasonably necessary to operate and protect our business, including:

responding to enquiries;
preventing fraud, spam and security threats;
maintaining business records;
managing and moderating reviews and comments;
improving our website and customer service; and
establishing, exercising or defending legal claims.

We consider the effect on your rights before relying on legitimate interests.

5. Orders, payments and customer accounts

You may place an order as a guest or create a customer account.

When you order, we collect the information needed to process payment, fulfil the order, arrange delivery or collection and provide customer service.

Payments are processed by Stripe. Payment card information is entered into Stripe’s secure payment system. We do not receive or store your complete payment card number.

If you create an account, we store the information needed to manage it and show your order history. You are responsible for keeping your login information confidential.

6. Contact forms and emails

When you contact us, we collect the information you provide so that we can respond and keep an appropriate record of the conversation.

Please do not send sensitive personal or financial information through a general contact form.

7. Email newsletters

We may send you news from the hives, product releases, market dates and other updates where you have chosen to receive them.

You can unsubscribe at any time using the link in an email or by contacting us.

Signing up for the newsletter is optional and is not a condition of placing an order.

We may use an email marketing provider to store subscriber details and distribute emails on our behalf.

8. Reviews and comments

If you leave a product review or blog comment, we may collect:

the name and email address you provide;
the review or comment;
your IP address and browser information; and
any rating, image or other content you submit.

Your name and submitted content may be displayed publicly. Your email address will not normally be published.

We may moderate, edit or remove content that is unlawful, offensive, misleading, irrelevant or appears to be spam.

9. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and online shop to work. These may support functions such as:

shopping baskets;
checkout;
payments;
customer accounts;
security;
fraud prevention; and
remembering privacy choices.

We may also use analytics and advertising technologies to understand website use, measure performance and assess marketing activity.

Where consent is required, these technologies will not be used unless you choose to allow them. You can change or withdraw your preferences through the website’s cookie settings.

The cookie notice or settings panel provides further information about the individual technologies currently in use.

10. Analytics and advertising

Where permitted by your cookie choices, analytics services may collect information about:

the pages you visit;
how you arrived at the website;
your approximate location;
your browser and device;
purchases and other website actions; and
how long you spend on the website.

Advertising services may use similar information to measure campaigns or show more relevant advertising.

We do not use this information to make solely automated decisions that have legal or similarly significant effects on you.

11. Spam prevention and website security

We use services and tools including reCAPTCHA, Akismet and SiteGround Security to help detect spam, protect forms and accounts, prevent attacks and keep the website secure.

These services may process technical information such as IP addresses, browser details, form activity and security logs.

12. Embedded content and external websites

Pages or articles may include content from other websites, such as videos, maps or social media posts.

Embedded content may behave as though you had visited the external website directly. The external provider may collect information, use cookies or track your interaction with its content.

Links to other websites are provided for convenience. We are not responsible for their privacy practices, so you should review their own privacy information.

13. Who we share information with

We may share information with trusted organisations that help us operate the website and fulfil orders, including:

Stripe and other payment providers;
postal, courier and delivery providers;
website hosting, maintenance and security providers;
email marketing services;
analytics and advertising providers where permitted;
spam prevention and form security services;
accountants, insurers and professional advisers; and
regulators, law enforcement agencies or public authorities where legally required.

These organisations only receive the information reasonably required for their role.

We may also disclose information where necessary to protect our rights, prevent fraud or deal with a legal claim.

14. International transfers

Some service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure an appropriate level of protection. This may include using countries recognised as providing adequate protection or approved contractual safeguards.

15. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

In general:

order, transaction and accounting records are normally retained for six years from the end of the relevant company financial year;
account information is retained while the account remains active and is reviewed when it is no longer being used;
enquiry and customer service correspondence is normally retained for up to two years after the matter is closed, unless it needs to be kept longer;
newsletter information is retained until you unsubscribe or the mailing list is closed;
a minimal suppression record may be retained after unsubscribing so that we can respect your choice;
reviews and comments may remain while they are published; and
security logs and cookie preference records are retained only for as long as reasonably necessary for security and compliance.

Information may be retained for longer where required by law, an ongoing dispute, fraud prevention or a legal claim.

16. How we protect your information

We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure.

These measures include secure website connections, access controls, software updates, security monitoring and backups.

No website or electronic system can be guaranteed to be completely secure.

17. Your rights

Depending on the circumstances, you may have the right to:

ask for a copy of the personal information we hold about you;
correct incomplete or inaccurate information;
ask us to delete information;
ask us to restrict how information is used;
object to certain uses of your information;
receive certain information in a portable format; and
withdraw consent where we rely on consent.

These rights are not absolute and may be subject to legal exceptions.

You have an absolute right to object to the use of your personal information for direct marketing.

To exercise your rights, email hello@jonthebeekeeper.co.uk. We may need to confirm your identity before completing a request.

18. Data protection complaints

Please contact us first if you are concerned about how we have used your personal information.